Refund policy
Our Commitment At Leila Devi Coffee, we stand behind every bag we ship. Your satisfaction is our priority, and we want every cup to be exceptional.
Food & Beverage Items (Coffee, Tea, Pods) Due to the perishable nature of coffee and tea products, we are unable to accept returns on opened items. However, if your order arrives damaged, defective, or is not what you ordered, please contact us within 7 days of delivery and we will make it right.
Unopened Items Unopened, sealed products may be returned within 14 days of delivery for a full refund or store credit. Items must be in their original packaging and unused condition.
How to Request a Return or Refund Contact us at LeilaDeviCoffee@outlook.com within the applicable window with:
- Your order number
- A brief description of the issue
- A photo (if the item arrived damaged)
We'll respond within 2–3 business days with next steps.
Refunds Approved refunds are processed to your original payment method within 5–10 business days after we receive and inspect the return. Shipping costs are non-refundable unless the return is due to our error.
Exchanges We're happy to exchange unopened items for a different product of equal value within 14 days. Contact us to arrange an exchange before shipping anything back.
Lost or Stolen Packages If your package is marked delivered but hasn't arrived, contact us within 5 days. We'll work with the carrier to resolve the issue.